In order to keep track of problems as they arise and also keep track of how employees are addressing these problems, it is common for software development companies to use a cloud based issue tracking system. This program is a set of lists that managers can use to delegate tasks related to bug resolution and that employees can use to log the steps that were taken to fix the problem.
Cloud based issue tracking systems differ from other issue tracking systems because they are programs that are data center hostings online by a third-party developer. These programs are not only easily accessible from any location, but they also provide cost savings to a company since they do not have to maintain storage servers on-site or even hire a support team. The developer that provides cloud based issue tracking services will take care of all of these components themselves.
The reason that companies need cloud based issue tracking services is because before an application is released online, companies must test the application to identify and fix the errors. Through a process called web application testing, companies simulate virtual users to complete tests for browser and operating system capability, user accessibility, and responsiveness to varying traffic levels. By testing the application before it goes live, the company creates a list of observed problems that can be tracked using issue tracking software. Below is a step-by-step guide to completing web application testing:
Set Objectives: Not only should testing objectives be identified, but they should also be prioritized.
Outline the Process: If everyone is not on the same page, then web application testing will be ineffective. This step is the best time to determine who will add issues to the cloud based issue tracking software and who will be responsible for addressing them.
Create a Proper Test Environment: This environment should be separate from the web, data center services, and application server that the developer uses to carry out business functions.
Start with Usability Testing: In this type of web application testing, the company will look at aspects that affect the program’s usability. For instance, the company might focus on how easy it is for the users to navigate through the application, or whether the choices available to them are obvious.
Unit Testing: After usability testing, this type of web application testing should be completed. In this step, the company will focus on small functionality issues like whether data is saved when it is submitted through a form.
Load Testing: This type of testing will determine whether or not the application can load pages in a timely manner during times of peak traffic.
Security Testing: Finally the organization should make sure that the application is secure from both internal and external security threats like hackers.
Many companies find that it is easier to outsource the task of web application testing to a software-as-a-service (SaaS) company. Some of these companies will also offer managed cloud based issue tracking services so that all issues are automatically listed in the issue tracking software. The developer can then quickly start the task of resolving identified problems.